1Akaca provides a simple, clear, and hassle-free return and exchange experience. This policy applies to all orders (Full COD and Prepaid).
Please do not accept the package if the seal is broken or tampered with.
Products must be unused, unwashed, and in original packaging with tags intact.
Return or exchange requests must be raised within 48 hours (2 days) of delivery.
Genuine defective or damaged products due to company error are eligible for replacement or refund.
Note: For products the customer simply does not like, cash refunds and replacements will NOT be provided. Only store credits will be issued.
Defective/Damaged Products
Replacement: Same product or an alternative item (subject to stock availability).
Refund: Customers can choose either:
Bank transfer or original payment method (Paytm, Google Pay, NEFT, etc.)
Store credit equivalent to the product value
“Didn’t Like It” Products
No cash refunds or replacements will be provided
Only store credits will be issued for future purchases
Log in to My Account on 1akacajewellers.com
Select the order and raise a return/exchange request
If pick-up is unavailable → Self-ship to:
Uttar Jhapardah(shitalatala), Domjur, Near 57 A bus stop, Howrah- 711405
Pack the product securely to avoid damage during transit
Use a reliable courier service
Quality check will be performed upon receipt; replacement or refund/store credit will be processed afterward
For defective/damaged products, customers can choose cash refund or store credit
For products the customer does not like, only store credits will be issued
Order Number
Registered E-mail ID
Product Name
Pickup Address
1AKACA is your trusted destination for exquisite jewellery that blends timeless elegance with modern craftsmanship. From delicate daily wear to statement pieces for special occasions, we curate collections that reflect beauty, value, and authenticity.
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